Since 2004 TechnologyFX has been helping companies transform using technology. We are business transformers! We get companies ahead and keep them ahead. We do this by being thought leaders and consultants, implementing services and technologies through good project reputation of being tenacious, creative and available.
A big reason for our success over the years in building a business up is our passion for technology and the inner desire to help others through support and service. Technology can be an outstanding competitive advantage for business but equally so it can be a terribly frustrating tool when it fails to work or works badly. TechnologyFX prides itself in helping its clientele overcome these challenges through consistent services and a dedication to getting results. We love to help!
From the beginning the team behind TechnologyFX has put its innate curiosity to affect in chasing down solutions for customers and discovering how technology can better business and better people. We have spent years advising others on the best strategies and solutions most of which has been done complimentary and part of our partnership with our clientele. We have also been very committed to being a socially aware business providing many charities with funding and expertise. On top of this TechnologyFX has been an incubator for young engineers and technicians to find their stride in an ever changing market. At the heart of this business is a desire to service and a willingness to explore and drive change.
If you are looking to embrace technology with an honest and ethical business partner then look no further!
How do you find an expression or phrase that sums up a company? TechnologyFX’s mission statement and purpose brought together so many unique values that it is impossible to come up with something that really says it all. At least that’s what we thought. And then out of nowhere came Embrace Technology. Two words that says so much.
We are a technology business and how better to express how we feel about this wonderful market and how we think business should utilise or handle it. In our opinion there is no other way in tackling the world of technology other than to go all in. To thrust out both hands and hold on. To jump into the deep end. We also love the idea of the word embrace. After all it’s such a human word. A word that connects us. A word that really describes how partnerships should be done. Embrace Technology! Embrace Technology with TechnologyFX.
Awards. There is nothing like receiving recognition for a job well done or extraordinary results. Whilst we don’t pretend to be the best marketers out there or applicants for these things it is nice when we receive one. In fact over the years the best rewards we have received have been the praise from our clients. For the most part good technology providers are neither seen or nor heard of. Things just keep running. We still like awards though.
Not bad for a little company that started in an attic in Western Sydney only a few years ago.
There is no doubt our vendor partners are a critical piece of the puzzle when it comes to delivering on behalf of our clients. Whether large or small, global or national, hardware or software; our partners are critical to our service delivery. From Telstra and their robust network, to the excellence and consistency of HP, through to the critical role that Microsoft plays in underpinning a solution; TechnologyFX strives to work hand in hand with partners to provide complete solutions.
We select our vendor partners on the basis of their technology suites and the manner in which they conduct business. Whilst financial success is important, we know that working with the right partners and their products has to come first in the continual pursuit of serving our customers and providing excellent service.
For more than 12 years TechnologyFX has worked hard on picking the right partners. Whilst we haven’t always found the right partners straight away, we are very proud of the many successful partnerships we have built over the years.
In this day and age the choices are greater than ever and the responsibility of getting the right technology mix is even more pressing. It is clear that service providers are spoilt with choice. From a range of open source technologies right through to robust commercial products with years of operation; TechnologyFX faces an increasing demand to invest in the right technologies on behalf of our clients.
At the forefront of our choices is working with Microsoft to deliver their expanding range of solutions on the back of the Windows and Active Directory environment. Partnering with Microsoft, means TechnologyFX has the capacity to deliver an end to end solution for most clients.
HP has delivered for a long time to the market and TechnologyFX has spent a lot of time building solutions around the HP suite. This covers everything from the server range, storage, desktop, mobility and point of sale.
Key to our success is reliability and consistency. TechnologyFX has invested heavily in Telstra for these reasons. The behemoth Australia national has a world class infrastructure and network and leveraging this has been key in delivering on cloud strategies and consistent up time in managing environments.
We take all reasonable precautions to ensure the personal information we collect, use and disclose is accurate and current. However, the accuracy of that information depends significantly on the information you provide (and updates to that information). This Policy is publicly available on our website (https://www.technologyfx.com.au/about-us/#privacy-policy). You may request a copy in another form by writing to us through the contact options provided in our website (Contact Us).
To provide our service, we require the following information:
Although we do not seek personal information other than the kinds we have outlined, sometimes, you may voluntarily disclose other information to us in the course of your dealings with us or with our representatives in letters, emails, faxes, phone calls, social media and other online postings or from our online Contact Us options.
If this information comprises or contains one or both of unsolicited personal information or sensitive personal information, and such information would not normally be disclosed through the use of Technology FX or the Software, then you consent to us holding and using that information for the purpose you supplied it (e.g. to resolve a complaint) and afterwards we will either destroy or, where appropriate, de-identify that information as soon as practicable.
We do not use or disclose your personal information for a purpose other than that for which it was collected, unless such use or disclosure would be reasonably expected or you give us your consent.
Unless you contact us to indicate otherwise, you consent to your personal information being used to:
Unless otherwise agreed, we will not sell your personal information to third parties (whether as raw or aggregated data).
Technology FX will notify you when your personal information may be provided to third parties in ways other than explained above, and you will have the option to prevent such information sharing.
We may use third-party advertising companies (such as DoubleClick and Accipiter) to serve ads on our website. These companies may be based overseas (United States) and may use information collected via Cookies or non-personal statistical information (not personal or sensitive information) about your visits to this web site to measure advertising effectiveness and to provide advertisements about goods and services of interest to you.
As the information provided to these third parties is not personal information, these parties do not have to abide by the Australian Privacy Principles.
We will not disclose your personal information to overseas recipients unless it is technically necessary for us to provide our services (e.g. if we adopt a cloud computing platform) or for similar operational reasons such as provision of remote backup or ‘fail over’ services or for help desk or technical support.
If and where we do disclose your personal information overseas, we will seek to ensure that such disclosure only occurs subject to industry standard safeguards for confidentiality, security and privacy.
Technology FX may contain links to third party sites. We do not disclose personal information to these third parties and these linked sites are not under our control.
We are not responsible for the privacy practices of those sites and do not know whether cookies or other tracking devices are used on linked sites. We recommend that you review the privacy policies of each site you visit before disclosing your personal information.
All personal information held by Technology FX is stored on secure servers located in Sydney, and various cloud platforms that are protected in a controlled environment and which are reasonably safe from misuse, interference, loss and unauthorised access, modification or disclosure. You should be aware however that due to the open nature of the Internet, information exchanged via the Internet may be accessed and used by people other than those for whom the data is intended. If you provide or send us any personal information, it is sent at your own risk. Although we endeavour to keep your personal information secure, Technology FX will not be held responsible for any unauthorised access and use of your personal information.
To help us keep your personal information secure, you should at all times keep your password, user-name and account details confidential. If you become aware of unauthorised usage of your password, user-name or account you should contact us immediately.
If you request access to your personal information, we will respond within a reasonable period and provide you with the information in the manner you request if it is reasonable and practicable to do so.
Please note that we are not obliged to give you access as requested in some circumstances, including where the request is frivolous or vexatious, the request would have an unreasonable impact on the privacy of others or the request is denied in compliance with applicable law (or under a court or tribunal order).
We will not charge you for making a request for access to your personal information.
If the estimated cost to us to provide you with the information exceeds $10AUD, we reserve the right to charge you on a cost recovery basis for providing access to your personal information.
If we refuse to provide access to your personal information, we will issue a written notice that sets out the reasons for our refusal, the mechanisms to complain about our refusal and any other matters prescribed by applicable law. In relevant circumstances, we will consider providing an alternative means of access to your personal information to the refused means of access.
The accuracy of personal information given to Technology FX is the responsibility of the user. We will take reasonable steps to correct your personal information to ensure that, having regard to the purpose(s) for which it is held, such information is accurate, up-to-date, complete, relevant and not misleading if we are satisfied that the information does not meet those thresholds.
We may also correct your personal information upon request from you. If you make such a request, we will respond within a reasonable period.
If we correct your personal information and you request us to notify third parties to whom we have disclosed such information, we will take reasonable steps (if any) to give that notification unless it is impracticable or unlawful to do so.
We may refuse your request to correct your personal information if it is not reasonable in the circumstances (e.g. the correction you request us to make is inaccurate).
If we refuse your request to correct your personal information, we will issue a written notice that sets out the reasons for our refusal, the mechanisms to complain about our refusal and any other matters prescribed by applicable law.
If we refuse your request to correct your personal information, and you request to associate with your personal information a statement that the information is inaccurate, incomplete, irrelevant or misleading, we will take reasonable steps to associate the statement in a way that is apparent to users of the information. If you make such a request, we will respond within a reasonable period.
We will not charge you for making a request for correction to your personal information, for correcting your personal information or associating a statement with your personal information that is inaccurate, irrelevant or misleading.
We normally seek to remove, delete or destroy personal information from our records as soon as it is no longer required. However, there may be circumstances where such removal, deletion or destruction is either delayed or not possible, including, in the case of our electronic record systems, in relation to backup, archival and general record-keeping processes.
If, for technical or other reasons, it is not possible to remove, delete or destroy personal information, we will put such information beyond use (e.g. in the case of our electronic record system, by marking an account inactive, by locking a record or by similar technical means) and we will not access it again unless either we are subsequently requested to do so by you or we are required or permitted to access it by applicable law.
We have a detailed Data Breach Response Plan (DBRP) and this can be provided to any relevant party upon written request to firstname.lastname@example.org.
Technology FX data is backed up by Acronis Advanced Backup. Information on this product can be found here.
If you wish to make a complaint with regard to a possible breach of this Policy or the Australian Privacy Principles, or for complaints regarding handling of other requests or enquiries related to this policy, this can be done through the Contact Us options available through our website (Contact Us).
When we receive your complaint we will contact you when reasonably practicable to let you know that we have received it.
We will endeavour to take reasonable steps to investigate your complaint and aim to resolve it. We may contact you for further information.
We will write to you and let you know the outcome. We will use reasonable endeavours to resolve your complaint within 30 days however some complaints are more complex and take longer. We will keep you informed if this is the case.
If for some reason we cannot resolve your complaint (for example, the issue is outside our responsibilities), we will write to you and let you know.
If we are unable to resolve your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) (address below).
Please contact us to seek access to your personal information or find out more about our procedures and policies in relation to the collection, use, disclosure, storage and handling of personal information.
If you still require further information then you should contact the Office of the Australian Information Commissioner whose details follow:
Phone: Enquiries Line on 1300-363-992; or
Post: Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001